Privacy Policy | True North Pot

Information Collection

True North Pot gathers essential personal information needed to operate our digital entertainment services throughout Canadian provinces. Data is collected through registration, platform activity, and communication with our support team.

Personal Identification

We collect your name, email address, and age verification details during registration to comply with Canadian requirements.

Technical Information

Details such as IP address, device type, browser version, and usage patterns assist us in improving platform performance.

Transaction Data

Information related to purchases and payment methods is processed through secure, encrypted Canadian payment systems.

Data Storage & Protection

Your information is stored within secure Canadian data facilities using strong encryption and strict access protocols.

Encryption Standards

We protect sensitive data with AES-256 encryption both in transit and at rest inside our systems.

Access Controls

Only authorized staff may access personal information, supported by role-based permissions and tracking logs.

Data Retention

We store personal data for the duration necessary for legal and operational reasons, generally up to 5 years after account closure.

Information Usage

The information we collect supports service delivery, platform customization, and adherence to Canadian regulatory standards.

Service Delivery

Your account information allows access to platform features and personalized settings.

Customer Support

Your contact details and activity records assist our team in addressing support questions promptly.

Legal Compliance

We process required information to meet national regulatory obligations and maintain responsible platform standards.

Third-Party Sharing

True North Pot shares personal information only when necessary for operations or when legally required under Canadian law.

Regulatory Bodies

Information may be provided to Canadian authorities to support audits and regulatory reviews.

Payment Processors

Payment data is transmitted securely to certified Canadian payment providers for transaction handling.

Service Providers

Technical partners assist with system maintenance under binding data protection agreements.

Your Rights & Controls

Canadian privacy regulations give you several rights concerning the management of your personal data.

Access Requests

You may request information on what personal data we hold through your account settings.

Data Correction

You can update personal information directly within the platform or by contacting support.

Account Deletion

You may request full account removal, subject to legal data retention requirements.

Data Deletion Process

True North Pot provides clear steps for requesting the deletion of your personal information.

Deletion Request

Send your removal request to support@truenorthpot.com including account verification details.

Identity Verification

We confirm identity through multi-factor checks to ensure unauthorized requests are prevented.

Processing Timeline

Requests are completed within 30 days, with confirmation sent to your registered email once finalized.

Contact & Support

Our privacy team can assist with questions related to personal data management and platform privacy practices.

Email Support

support@truenorthpot.com

Registered Office

TECHNO-JEUX INC
1380, rue de la Pointe-aux-Lièvres
Québec, QC G1L 4M5

Response Time

Most inquiries receive a response within 48 business hours.